Atlas Originals (“we”, “atlasoriginals.com”) offer standard delivery service to delivery within Malaysia at no additional charge.
Most of our merchandises are kept at our business premise located in Subang Jaya, Selangor Darul Ehsan, Malaysia (“Atlas Originals business premise”).
Placing Order with Atlas Originals
All successful orders made on http://www.atlasoriginals.com/ (“the Site”) will be acknowledged via official email from our sales department.
We aim to confirm and dispatch the order within 2 working days. If there are any unforeseen delays you will be notified at the earliest opportunity. Please note that we are unable to amend the delivery address after your order has been confirmed.
You will be notified by email as soon as your order has shipped, and tracking numbers will be forwarded to your email as soon as it is available.
Our Delivery Commitment
We will use our reasonable endeavours to deliver your item to you within 5 to 7 working days of the date of issue of your order confirmation, however, we do not guarantee that we will be able to make the delivery within this time frame.
Should we be unable to deliver your item to you within 15 days of the date of issue of your order confirmation, you will have the option to cancel your order and obtain a full refund.
Unless otherwise agreed by us, delivery of your item will be made to the delivery address indicated on your order confirmation.
You are responsible as the buyer to ensure that you or a representative is present at the delivery address to take delivery of your item. If no-one is available to take delivery of your item from the courier, the courier will leave a card requesting you to telephone and arrange a suitable time and date for delivery.
In the event your item is not collected from the carrier, your item will be returned to Atlas Originals business premise. Subject to inspection by our sales personnel, we will request from you the remittance details vide email ([email protected]) and subsequently process a refund of 80% of total order value to your designated bank account in Malaysia.
If no-one is available to take delivery of your item from the carrier, the buyer is always required to arrange a suitable time and date for delivery or pick up from the carrier’s centre.
Quality of Atlas Originals Products
All products have been subjected to vigorous quality control inspections and will be subject to reinspection prior to delivery to ensure product safety and quality standards.
Please inspect the item and packaging at the point of delivery, prior to acknowledgement of receipt. If there is any damage to the packaging or your item at the point of delivery, please reject delivery of the item and the item will be returned to us by the courier. Where a damaged item has been accepted at the point of the delivery, we will be unable to provide further compensation.
Order from Outside Malaysia
For delivery of any products outside Malaysia, a standard freight delivery cost may be imposed, including but not limited to insurance, import duty, custom duty and other applicable duties and taxes applicable in your jurisdiction. Kindly place your order through email to our sales department ([email protected]) and we shall revert with the estimated freight delivery cost.
Atlas Originals offers partial shipment of orders, this means the products in your order will be shipped as they become available without waiting for all the products to be available. This also means that you may receive more than one delivery for a multiple item order.